Frequently asked Questions and T&C's
Here are our most asked questions and more information about your order.
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Do we offer AfterPay, lay-by or multiple payments:
We DO offer multiple payments! Checkout via our website and either pay in full OR use our Multiple Payment Guide.
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With our custom-made orders you are welcome to put down a deposit of $50 or more and then pay off the remainder after we have sent you a photo confirmation and you are happy with the overall design. Please note that deposits are non-refundable.
Step 1: Select Manual Payments upon checkout. Here you will be able to use bank transfer to put down your deposit (Australian Customers Only). If you are located internationally just checkout without paying, then send us an email or message saying you would like to put down multiple payments and we can send you an invoice via your email where you can put down a deposit on PayPal.
Step 2: Once you have received your photo confirmation and you are happy with your custom order you can complete the remaining amount before your parcel is posted. You are welcome to do this at anytime and have up to 6 months to complete your payments.
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WHAT HAPPENS ONCE I HAVE ORDERED A CUSTOM MADE ITEM?
If you have ordered custom made item(s) we will send you an email confirmation of your order and note your preferences following with sending you photo updates of how your order is coming along where you can make any alterations you wish to your custom order before we post it out to you. Once we send you your photo confirmation you have up to seven working days to reply to the email before it is posted out to you.
If you have ordered an item listed as "ready to go" no confirmation photo will be sent and the item purchased will be directly posted out to your address as specified on checkout.
RETURNS AND REFUNDS.
Any returns and refund claims must be lodged within 12 days of receiving your items.
Returns: No returns accepted based on change of mind only accepted if item is not as is not as listed less postage costs. Once item has been posted we are no longer liable and cannot refund purchases for any lost or stolen items as well as any items damaged during transit or un-delivered items. Any Items damaged during transit are held liable by Australia Post and a formal claim must be processed directly through Australia Post; http://auspost.com.au/parcels-mail/compensation.html Extra coverage options are available and we highly recommended selecting postage options with signature on delivery. Sale items cannot be returned or exchanged.
Refunds: You (buyer) take full responsibility for understanding that all items other than 'ready to go and pre-made' items take around 3-7 business days to be made but in some cases depending on your custom orders complexity it can take 1-2 weeks to be dispatched as all are individually handmade but we will let you know a rough guide on your custom request. No refunds based on change of mind or in regards to late expected delivery dates will be granted. Please order early to avoid disappointment as postage dates are rough guidelines.
Refunds can only be granted once the item has been returned in its original condition and packaging, if the item was damaged in transit a formal claim with Australia Post must be completed prior to any return or refund claim, if no formal claim has been lodged with Australia Post this will void any form of potential refund. You (buyer) are fully responsible for selecting a legitimate delivery address and collecting your parcel if someone isn't there to sign for it and we do not refund postage costs if you selected an incorrect address. Note that any refund only includes the items original list price and not postage costs; this also included original postage costs and any return postage costs or payment processing fees (PayPal has a 3% transaction fee). Sale items cannot be refunded. Please note We can deduct from your refund for damage or wear and tear where you have used (or excessively handled) the Products and this results in the value of the Products being diminished.
What Payments do we accept?
PAYMENTS ACCEPTED: We accept both PayPal and Bank Transfer. PayPal can process all major credit cards. PayPal is the fastest way to receive your order as PayPal transactions are instant and the fast and easiest way to shop online. For more information visit www.PayPal.com.
Bank Transfers: All Bank Transfers are processed via checkout and are only available for orders within Australia. Please note that it does take around 1-3 days for bank transactions to clear and during this time we will send you photo updates of your order. We are with Commonwealth bank where same branch transactions usually process in the same business day. Once your payment is cleared we can post out your order and send you a tracking number.
Any Questions? Send us an email or message us on Facebook and we will get back to you in 24hrs or less.
atlantisdreamcatchers@gmail.com / www.facebook.com/dreamcatcher.collective/
Do You Offer
WHOLESALE?
Yes! Our wholesalers get 30% across our range when spending more than $500 on multiple items. Message us for coupon code
atlantisdreamcatchers@gmail.com / www.facebook.com/dreamcatcher.collective/
All purchases made in agreement and are accordance to our terms and conditions of postage and payment. By placing an order through our site, you warrant that: you are legally capable of entering into binding contracts; you are at least 18 years old; and you are resident in Australia.
Important Information
All purchases made in agreement and are accordance to our terms and conditions of postage and payment. By placing an order through our site, you warrant that: you are legally capable of entering into binding contracts; you are at least 18 years old; and you are resident in Australia.
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T&C's. Postage times are suggestions only we can not guarantee postage delivery dates so please order early to avoid disappointment. All purchases made in agreement and are accordance to our terms and conditions of postage and payment. You are fully responsible for selecting your correct delivery address upon checkout. As soon as your parcel is collected by Australia Post it becomes their responsibility and in the unlikely event your parcel is missing, damaged or delayed it is the postal companies responsible and we will work with them to come to an agreement. By placing an order through our site, you warrant that: you are legally capable of entering into binding contracts and you are at least 18 years old.